Effective Date: March 2026
Website: arnesta.id
At Arnesta, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website arnesta.id or purchase our products.
1. Information We Collect
We collect information to provide better services and complete your transactions. This includes:
Personal Identification Data: Name, email address, phone number, shipping address, and billing address.
Transaction Data: Details about payments made to us and products you have purchased.
Technical Data: IP address, browser type, device information, operating system, and website usage statistics via cookies and analytics.
2. How We Use Your Information
We process your personal data for the following purposes:
Order Processing: To process, fulfill, and deliver your orders, and to update you on shipping status.
Customer Support: To respond to your inquiries, returns, or support requests.
Marketing & Communications: To send newsletters, promotions, or special offers (only if you have opted in; you can unsubscribe at any time).
Website Optimization: To improve site functionality, security, and user experience.
Legal Compliance: To comply with applicable laws, regulations, and financial accounting standards.
3. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted third parties strictly for operational purposes:
Logistics & Delivery Partners: Third-party courier services to deliver your purchases.
Payment Gateways: Secure payment processors to handle credit card, bank transfer, or e-wallet payments.
Service Providers: Technical partners who host or maintain our website and analytics infrastructure.
Legal Requirements: When required by law, court order, or governmental authorities.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Payment transactions are encrypted using Secure Sockets Layer (SSL) technology.
5. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience, analyze site traffic, and remember your shopping cart items. You can choose to disable cookies through your browser settings, though doing so may affect certain website features.
6. Your Rights
Under applicable data protection laws, including Law No. 27 of 2022 on Personal Data Protection in Indonesia, you have the right to:
Access, update, or correct your personal data.
Request the deletion or erasure of your personal data.
Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. Any changes will be posted on this page with an updated "Effective Date."
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: marketing@arnesta.id
Location: Balikpapan, East Kalimantan, Indonesia