Return Policy & Refund

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Return Policy & Refund

Effective Date: September 2026

Website: arnesta.id

At Arnesta, we take great pride in the quality and craftsmanship of our batik apparel and fabrics. If you are not entirely satisfied with your purchase or if you received a defective or incorrect item, we are here to help.

1. Return & Exchange Eligibility

To be eligible for a return or exchange, please ensure that:

  • Return Window: The claim is submitted within 3 days of package delivery (as confirmed by the courier tracking status).

  • Unboxing Video Required: You provide a clear, unedited unboxing video starting from opening the sealed package showing the shipping label down to revealing the product defect or incorrect item.

  • Product Condition: The item must be in its original condition—unworn, unwashed, unaltered, free of odor/perfume, and with all original tags and packaging intact.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products marked as Final Sale, Clearance, or purchased with special promotional discounts (unless defective).

  • Custom-tailored or bespoke items made to customer specifications.

  • Gift cards or digital vouchers.

  • Products returned without a valid unboxing video.

3. Grounds for Return / Exchange

We accept returns or exchanges under the following conditions:

  • Defective / Damaged Product: Major material flaws, broken zippers, or severe printing/stamping errors outside normal handcrafted variations. (Note: Minor dye or pattern variations inherent to hand-stamped/hand-drawn batik are not considered defects).

  • Incorrect Item / Size Delivered: The item received does not match your ordered invoice.

4. Return Process

  1. Contact Support: Email us at marketing@arnesta.id or contact our WhatsApp support within 3 days of receiving your order. Include your order number, photo/description of the issue, and the mandatory unboxing video.

  2. Review & Approval: Our team will inspect your claim within 1–2 business days. If approved, we will provide you with return instructions and the shipping address.

  3. Ship the Item: Send the item back to us using a trackable shipping service within 3 days after approval.

5. Shipping Costs for Returns

  • Arnesta's Fault (Defects / Wrong Item): We will cover reasonable return shipping fees and the cost of sending the replacement item to you.

  • Customer Change of Mind / Preference: If an exchange is granted for reasons unrelated to product defects (e.g., preference), the customer is responsible for all round-trip shipping costs.

6. Refund Process

  • Inspection: Once we receive and inspect your returned item, we will notify you via email/WhatsApp regarding the approval or rejection of your refund.

  • Refund Method: Approved refunds will be processed via bank transfer or back to the original payment gateway account within 5 to 7 business days.

  • Partial Refunds: Original shipping fees are non-refundable unless the return is due to an error made by Arnesta.

7. Contact Us

For questions regarding returns, exchanges, or refunds, please reach out to us at: